Shipping policy
SHIPPING POLICY
Thank you for shopping with OSHUN Sacred Care LLC. We are committed to processing and shipping your order as quickly and carefully as possible.
ORDER PROCESSING
Orders are generally processed within 1–3 business days after payment is successfully received. Orders placed on weekends or holidays may begin processing on the next business day.
Processing times may be longer during holidays, promotions, product launches, or periods of high order volume.
SHIPPING OPTIONS
Available shipping methods and their associated costs will be displayed at checkout based on the customer's delivery address and order.
We may offer Standard and Express shipping options when available. Selecting Express shipping affects the carrier's delivery speed and does not necessarily shorten our order processing time.
FREE SHIPPING
Free shipping may be available on qualifying orders when displayed at checkout. Promotional free-shipping offers may be subject to minimum purchase amounts, eligible destinations, or other conditions.
ESTIMATED DELIVERY TIMES
Delivery estimates are displayed at checkout when available. Delivery dates are estimates and are not guaranteed.
Once an order has been transferred to the shipping carrier, delays caused by weather, carrier operations, holidays, transportation disruptions, or other circumstances outside our reasonable control may affect delivery.
ORDER TRACKING
When tracking information is available, customers will receive shipping confirmation and tracking details using the contact information provided during checkout.
Please allow time for the carrier's tracking system to update after receiving your tracking number.
SHIPPING ADDRESS
Customers are responsible for providing a complete and accurate shipping address at checkout.
If you notice an error in your shipping address, contact us as soon as possible at contact@oshunbalance.com. We cannot guarantee that an address can be changed after an order has entered fulfillment or has been shipped.
Additional shipping charges resulting from an incorrect or incomplete address may be the customer's responsibility where permitted by law.
LOST, DAMAGED, OR MISSING PACKAGES
If your order arrives damaged or you receive an incorrect item, please contact us within 7 days of delivery at contact@oshunbalance.com and include your order number and clear photographs of the package and products.
If tracking shows a package as delivered but you cannot locate it, please first check the delivery location, household members, neighbors, and the shipping carrier. You may also contact us for assistance.
INTERNATIONAL SHIPPING
International shipping availability will be displayed at checkout where offered. International customers may be responsible for applicable customs duties, import taxes, brokerage fees, or other charges imposed by their country or local authorities, unless checkout specifically indicates otherwise.
CONTACT US
For questions regarding shipping or an existing order, please contact:
OSHUN Sacred Care LLC
Email: shipping@oshunbalance.com
Website: oshunbalance.com