Refund policy

RETURN & REFUND POLICY

Due to the personal nature of our wellness and personal care products, all sales are final. For health, hygiene, and safety reasons, we do not accept returns or exchanges on opened or used products.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive an incorrect item, please contact us within 7 days of delivery at return@oshunbalance.com. Please include your order number and clear photos of the item and packaging. Once reviewed and approved, we may provide a replacement or refund, as appropriate.

Unopened Products

Requests concerning unopened and unused products in their original sealed packaging must be submitted within 14 days of delivery. Approval is at our discretion. Customers are responsible for return shipping costs unless the item was damaged, defective, or sent incorrectly.

Non-Returnable Items

Opened, used, consumed, or tampered-with products cannot be returned. For hygiene and safety reasons, intimate and personal-care products are non-returnable once delivered, except when damaged, defective, or incorrect.

Order Cancellations

Orders may be canceled only before they have been processed or shipped. Once an order has entered fulfillment or has shipped, it cannot be canceled.

Refunds

Approved refunds will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.

For questions regarding your order, contact us at return@oshunbalance.com.